Frequently asked questions
Check our our FAQs, you may find your answer, if not call us or submit a question on the right.
What payment methods do you accept?
We use PayPal for all online credit/debit card payments transactions. This way you can be assured that your personal information is secure because all card details are entered outside this website (no card details are stored on www.paulbucklandsaddler.com.au) . If you don’t have a PayPal account you can opt to pay by credit card without registering with PayPal. This option is available by clicking the PayPal button on the Checkout page and completing the prompts to checkout without logging into PayPal. We also accept Direct Deposit, please ensure you enter the order number which is clearly located on your email confirmation, as a reference for verification. However if you do not wish to pay online feel free to contact us for alternate arrangements. We also accept cash and cheque.
How do I receive my order?
You can either pick up your made to order saddlery or repairs in person at 255 Beenak Rd, Yellingbo, click here for map or we can post (Australia Post) or courier them to you at a cost (depending on weight and destination). We will quote the cost to freight prior to the project commencing.
Are your products Australian made?
They certainly are. All our saddlery items are made by hand in our workshop. The repairs and alterations are conducted either in the workshop or on location. We repair and alter saddle brands from other countries with goods sourced in Australia. Some of the replacement parts are imported to ensure the saddle is repaired or altered without diminishing the brand.
Do I have to pay a deposit for saddle fitting?
Yes, we ask for 50% of the call out fee when requesting a booking. This deposit will be subtracted from the full amount when making the final payment.
How many times do you visit country Victoria?
We basically schedule our trips on demand. Most trips will consist of a pre-scheduled region that we take expressions of interest for. Once we have enough we will schedule a trip and advise all potential clients in advance. The best way to be kept up to date on planned trips in advance is to become an email subscriber click here to get the ball rolling.
How much do you charge for repairs and alterations?
It all depends on the size of the job. We always quote before work commences to ensure you know the cost before we begin (no surprises). If there needs to be a change in scope then we will advise you prior to the work being done.
Can we come to you for a saddle fitting?
Absolutely, we can conduct saddle fittings at our workplace. the same rule applies just the location is different.
How will I be notified when my order is complete?
We will always give you a timeframe once the quote and deposit is finalised, however sometimes the work may take longer than first expected. In most cases we will notify you by phone regarding completion times. Other methods are text messaging and email.
Can I make a group booking for saddle fitting?
Absolutely, we welcome it. If you have friends, colleagues or family that require our saddle fitting services and you would like to make the booking for multiple people on the one site just let us know so we can allocate the required time to fit everyone in. A benefit of group booking is reduced saddle fitting fee which is dependant on numbers.
How often should I have my saddle fitted by a professional?
We recommend once a year. But it is entirely up to you as you and your horse are both individuals. If you compete and want to stay competitive then regular saddle fittings are recommended.
Can I cancel an appointment?
Yes, we understand that cancellations can be unavoidable therefore we have a policy.
- cancellation outside 1 week – full refund of all money paid to that date including the 50% deposit
- cancellation inside 1 week – no refund of 50% deposit
What saddle types do you repair or alter?
All types, from English to Western we do it all.